Gaya APA

Lovelock, Seventh. (2011). Services Marketing: People, Technology, Strategy (7th Edition). : Pearson.

Gaya Chicago

Lovelock, Seventh. Services Marketing: People, Technology, Strategy. 7th Edition : Pearson, 2011. .

Gaya MLA

Lovelock, Seventh. Services Marketing: People, Technology, Strategy. 7th Edition : Pearson, 2011. .

Gaya Turabian

Lovelock, Seventh. Services Marketing: People, Technology, Strategy. 7th Edition : Pearson, 2011. .