Gaya APA
Fitzsimmons, James A. (2014).
Service Management: Operations, Strategy, Information Technology (8th Edition).
:
McGraw-Hill Education.
Gaya Chicago
Fitzsimmons, James A.
Service Management: Operations, Strategy, Information Technology.
8th Edition
:
McGraw-Hill Education,
2014.
Text.
Gaya MLA
Fitzsimmons, James A.
Service Management: Operations, Strategy, Information Technology.
8th Edition
:
McGraw-Hill Education,
2014.
Text.
Gaya Turabian
Fitzsimmons, James A.
Service Management: Operations, Strategy, Information Technology.
8th Edition
:
McGraw-Hill Education,
2014.
Print.